The Surplus Line Association of California
Receptionist
San Ramon, California•Full-time
$30+ hourly
$30+ hourly
About the Job
Job Information
- Salary: $30/hour
- Full-time
- In-Office
- Schedule: Monday to Friday – 8:30A – 4:30P
About Us:
At the Surplus Line Association of California (SLA), we don’t sell insurance—we protect access to it. As the only organization overseeing California’s $20+ billion surplus lines insurance marketplace, we help support coverage availability for businesses—from film studios to freight haulers—when risks are too complex, too large or too unique for the standard market.
Each year we review more than 1 million policy transactions, equip insurance brokers with compliance tools and continuing education courses, monitor the financial stability of global insurers and deliver data-driven insights that help the industry stay ahead of emerging risks. That impact—combined with our strong employee culture—has earned us recognition by Fortune as one of the Bay Area’s best places to work.
Quick Clarifier:
We are not insurance agents or a government agency—and we won’t be quoting your car or life insurance. We oversee a multibillion-dollar market that primarily serves businesses with hard-to-place risks. It’s niche, essential and surprisingly interesting.
Position Overview:
We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. This position is the first point of contact for the SLA. Duties include welcoming guests and coordinating front-desk activities, including distributing correspondence and redirecting phone calls.
Responsibilities/Duties:
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Ensure reception area and lunchroom is tidy and presentable.
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort and distribute daily mail/deliveries.
Knowledge, Skills, Abilities:
- To be successful as our front desk support representative, you should have a pleasant personality, as this is also a customer service role.
- You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.
- Ultimately, the Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and execute all administrative tasks to the highest quality standards.
- Proven work experience as a Receptionist, Front Office Representative or similar role.
- Proficiency in Microsoft Office Suite.
- Hands-on experience with office equipment (phones, computers, printers).
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Customer service attitude.
Benefits/Perks:
- Company paid Medical, Dental and Vision Insurance.
- Generous Paid Time Off.
- 11+ Paid Holidays.
- 401(k) Retirement Plan (Safe Harbor Plan).
- Life Insurance.
- Disability Insurance.
- Flexible Spending Account.
- Wellness Reimbursement.
- Learning and Development Opportunities.
The SLA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About The Surplus Line Association of California
The Surplus Line Association of California (SLA) operates as a private, 501(c)(6) not-for-profit organization governed by a plan of operation approved by both the California Department of Insurance (CDI) and the SLA Board of Directors. Appointed by the Commissioner in 1994, the Association serves as the statutory surplus line advisory organization to the CDI and facilitates the state’s capacity to monitor and direct surplus line brokers’ placements of insurance with eligible surplus line insurers.
Working with its members and the CDI, the Association assists its members’ compliance with California laws and regulations; helps maintain a healthy, fair, and competitive surplus line marketplace in California; and strives to protect the interests of California insurance consumers.
Working with its members and the CDI, the Association assists its members’ compliance with California laws and regulations; helps maintain a healthy, fair, and competitive surplus line marketplace in California; and strives to protect the interests of California insurance consumers.